Refund Policy

Every run shows its price before it starts. We hold that amount, capture only what is delivered, and release the rest. Released credits are back in your balance at once, and your credit history shows a "Refund · {tool}" line. A failed tile says "Credits returned" only when that line exists.

Credits returned this way keep their original expiry date.

A result that was delivered successfully is not refunded automatically, because the model did the work. If something looks broken (a corrupted file, a blank video, an output that ignores the settings you chose), use Report a problem on the asset or write to support. Our team may grant goodwill credits of up to the amount charged, valid for 30 days.

• You can cancel at any time. Your plan stays active until the end of the period you paid for, and then it does not renew. We do not refund the unused part of a period.
• Cancel at least 24 hours before your renewal date to avoid the next charge.
• Unused subscription credits do not roll over and cannot be exchanged for money.
• Accidental yearly purchase: if you ask within 7 days of paying and have used 10% or less of that plan’s credits, we refund the yearly payment and remove the credits it granted.
• If we close your account without cause, we refund the unused part of any prepaid period.

Credit packs and Extra Credits add-ons are delivered to your balance as soon as the payment succeeds, so they are not refundable once delivered, except where the law requires. Pack credits stay valid for 12 months, whatever happens to your plan.

If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. Because credits and plans are digital services delivered immediately, checkout asks for your explicit consent to immediate delivery and your acknowledgement that you lose the withdrawal right once delivery starts. If you did not give that consent, you can withdraw within 14 days; we then refund the payment minus the value of the credits you already used.

Please contact us before disputing a charge with your bank; we can usually sort it out faster. If a payment is disputed or reversed, the credits from that order are removed (your balance can go negative), and the account’s credits are frozen until the dispute is resolved.

1. Write to billing@inkwisp.ai from the e-mail address on your account.
2. Include the order or invoice number (in Account → Plan & billing) and what went wrong.
3. We reply by e-mail within the support time of your plan. Approved refunds go back to the original payment method through Stripe or Razorpay; banks typically take 5 to 10 business days to show them.

This policy is part of the Terms of Service. Nothing in it limits rights that consumer law gives you and that cannot be excluded.